Frequently Asked Questions

BoardWise is a technology-assisted platform designed to help licensed professionals organize their thoughts and draft professional documents when responding to licensing board inquiries, complaints, or investigations. We provide guided workflows that help you structure your narrative clearly and professionally.

BoardWise is built for any licensed professional, including nurses, physicians, therapists, pharmacists, dentists, and other healthcare providers, who needs to respond to their state licensing board. Our platform is designed to be intuitive regardless of your technical background.

Yes. BoardWise is designed to be used nationwide across all 50 U.S. states. You provide the relevant details for your situation, and your document is built based on your inputs.

Simply create an account, select your situation type (such as responding to a complaint or preparing for a hearing), and our guided workflow will walk you through each step. You'll provide the relevant details, and we'll help you organize them into a professional document.

Absolutely. Privacy is our top priority. We use zero-data-retention policies for document creation, meaning your sensitive information is not stored after your document is built. All data is encrypted in transit and at rest, and our systems are externally audited for security.

Only you have access to your documents. We do not share, sell, or provide access to your information to any third parties. Your account is protected by secure authentication, and you maintain full control over your data.

BoardWise employs bank-level encryption, externally-audited security protocols, and a patent-pending architecture designed specifically for handling sensitive professional documents. We continuously monitor and update our security practices to protect your information.

BoardWise can help you create response letters, incident narratives, mitigation statements, timeline summaries, exhibit lists, witness lists, cover letters, extension requests, clarification letters, and more. Our platform adapts to your specific situation and document needs.

Most users complete their first draft within 30-60 minutes, depending on the complexity of their situation. Our guided workflow helps you move through each section efficiently, and you can save your progress and return at any time.

Yes, you can review and edit your document before finalizing. We provide a preview step where you can make any necessary adjustments to ensure the final document accurately reflects your situation and voice.

When you upload board communications, our system can extract key dates and deadlines. We help you stay organized by highlighting important response deadlines so you never miss a critical date.

BoardWise offers three one-time options: Self-Reporting for $249, which includes the self-reporting workflow, print and mail, form filling, and educational guides; 30-Day Full Access for $499, which includes every workflow and feature for 30 days; and Lifetime Protection for $749, which provides unlimited matters forever. Lifetime Protection is also available as 3 monthly payments of $250. Optional attorney review is available on every plan for an additional fee.

Lifetime Protection includes every BoardWise workflow and feature for as many matters as you need, forever: guided step-by-step workflows, document drafting, OCR (optical character recognition) for uploaded documents, deadline tracking, hearing practice, and all future feature updates. Attorney services are separately priced.

While we don't offer a traditional free trial, you can create an account and explore our platform before committing. We also offer a payment plan option to make access more manageable.

BoardWise offers a 7-Day Satisfaction Guarantee. If you're not satisfied with the platform for any reason, email us at support@boardwise.online within 7 days of your purchase and we'll issue a full refund — no hassle. After 7 days, purchases are final. See our full Refund Policy for details.

No, BoardWise does not provide legal advice. We are a document organization and drafting assistance tool. We help you organize your facts and present them professionally, but we always recommend consulting with a qualified attorney for legal matters, especially for complex cases or formal hearings. While we can't give legal advice ourselves, we can connect you with an independent attorney in the BoardWise network who can. BoardWise network attorneys independently contract with clients directly outside of the software platform.

That depends on your situation. For straightforward inquiries or minor matters, many professionals successfully respond on their own using our platform. For complex investigations, formal hearings, or situations with potential significant consequences to your license, we recommend consulting with an attorney who specializes in professional licensing matters. While BoardWise cannot give legal advice, we can connect you with an independent attorney in our network who can review your documents and advise you directly.

Absolutely. Many users find that BoardWise helps them organize their thoughts and facts before meeting with their attorney, making those consultations more productive and efficient. Your attorney can review and refine the documents as needed.

Our priority support team is available to help you navigate the platform and answer any questions. You can reach us through the contact form on our website, and we typically respond within one business day.

BoardWise accepts common document formats including PDF, JPG, PNG, and standard image files. Our OCR technology can extract text from scanned documents and images to help you reference board communications accurately.

Yes, BoardWise is fully optimized for mobile devices. You can complete your documents from any device with a web browser, whether you're at home, at work, or on the go.